If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, an exchange, or a refund to the original payment method.
Return Options
- In person: Drop items off at 3120 Latrobe Dr Suite 180, Charlotte, NC 28211.
- By mail: You are responsible for the shipping costs.
Important Exceptions:
- Special order/Customize items cannot be returned or exchanged.
- Discounted/Clearance items are final sale.
- All returned items must be unopened, in original packaging, with no signs of use.
- Opened chemicals, epoxy, resin, or hardeners cannot be returned, even if partially used, for safety and regulatory reasons.
To start a return, please complete the following steps:
- Reply to your order confirmation email with the items you want to return.
- Wait for return approval and instructions from our team.
- Return your items using the method of your choice (drop-off or shipping).
Refund Processing:
Once your return is received and inspected, we will issue your refund, exchange or store credit within 5-7 business days. Refunds are issued to your original payment method.
Need Help?
Contact Melanie at Melanie@qcepoxysupplies.com
704-561-3334